Membership Administration Assistant

Role description

The successful candidate will support the Stakeholder and Business Development Manager in recruiting companies and individuals to our Company Membership Scheme. They will also assist with the routine updating of membership records and processing of payments etc. This is a key role as a first contact point for many of our new and existing members so a welcoming attitude and good customer service skills will help you succeed.

Main duties include:

Serving the NI and its members

• Adding new members to our Customer Relationship Management (CRM) database and ensuring that records are well maintained and accurate.
• Updating records as members change or move.
• Producing lists of members that can be used to invoice companies, follow up individuals for payment of membership subscriptions or provide for marketing purposes.
• Send out member welcome emails.
• Solve member login queries.
• Assist members to access a range of membership services including mentoring.
• Be the first line responder to phone calls from members and on our web chat system.
• Respond to queries in the Membership inbox

Supporting the volunteers

• Producing mailing lists for our volunteer communities including branches, YGN and Special Interest Groups.
• Keeping volunteer lists and resources updated.
• Other tasks to support NI operations as requested.

Key skills

Essential

• A confident attitude, willingness to learn, and enthusiasm to take on new tasks as needed
• Excellent IT, written and verbal communications skills

Desirable

• Excellent customer service skills.

Location: This role will mainly involve working from home.

Reporting to: Stakeholder and Business Development Manager

Application Procedure

Please send a CV (max 2 pages) and a covering letter outlining your particular suitability against the key skills required to hr@nuclearinst.com.